Warranty claims process: In the event of a possible warranty claim, the following steps should be taken:
1. Contact your authorised reseller and advise them of the issue.
2. The reseller must send or arrange with end user to send the battery to one of our service centres.
3. The service centre will evaluate the battery and validate if a claim is substantiated.
4. The service centre might request additional information, like site and install location or a site visit etc. from the client.
5. If a claim has been validated, repairs and servicing of the battery will be performed.
6. Any replaced parts will become the property of Hubble Lithium (Pty) ltd.
7. It is for the client to arrange delivery and collection of the units.
Kind regards
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