Why are my batteries not communicating?

Modified on Tue, 9 Jan at 3:30 PM

When it comes to batteries not communicating, its either got to do with the communication cable which you have with your inverter, otherwise it is the actual Coms port that the inverter has. Our batteries communicate via Canbus. 

A CAN port is needed in order for our batteries to communicate directly with the inverter, please note that the CAN cable needs to be modified as per our website. 


You can use AGM voltage settings; this will work strictly off voltage and no coms at all.

You will then have to ensure that all the charging settings are done correctly.

Alternatively, If the inverter does not have a CAN port and the inverter type is compatible with the cloudlink , you will need to have a Cloudlink installed to establish communication between the battery and the inverter. 

The remote monitoring device allows you to communicate directly between inverter and battery.

In this case, you will be able to plug the RS232/RS485 port of inverter to the S-port of the Cloudlink.

Then the CAN port of the Cloudlink between the CAN of the battery 

This is not only a device that ensures communication, but also a great way to monitor your system

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article