CANBus Desync bug

Modified on Thu, 29 Sep, 2022 at 9:13 PM

First reported date: 27 September 2022

Issue confirmed by technical department: 28 September 2022

Symptom:

A issue has been detected where the CANBus will desync from the voltage. The battery will charge up to xx% however the battery is fully charged.

Battery Models affected:

AM-2

X-101

Inverters affected:

Only inverters that use CANBUS without a Cloudlink are affected.

If you have a Cloudlink it will resolve this problem.

Solution 1:

Set the inverter to voltage control. This will allow for full usage of the battery.

Solution 2:

Our engineers are busy developing a new firmware update that we will release in the next few days and make it available. The firmware update will require a USB to RS232 cable.

Solution 3:

Install a Cloudlink on the master battery. It will resolve the problem.

For further information please contact our support for assistance.